Kamis, 14 Juli 2016

Public Speaking


                                     PUBLIC SPEAKING

1.      Definition of Public Speaking

Public speaking (sometimes termed Oratory or Oration) is the process or act of performing a presentation (a speech) focused around an individual Directly speaking to a live audience in a structured, deliberate manner in order to inform, influence, or entertain them. Public speaking is commonly understood as the formal, face-to-face talking of a single person to a group of listeners. It is closely allied to "presenting", Although the latter is more Often associated with commercial activity. Most of the time, public speaking is to persuade the audience.

2.      Function of Public Speaking

Aristotle in his book entitled The Rhetoric Described four functions of Public Speaking: (1) to avoid and Prevent the emergence of deviation and unfair condition, (2) to Convey instruction, (3) to talk about a case so it can be viewed from various points of view, (4) as a device to maintain oneself. 

According to Whitman and Boase (1983), in contemporary practice, public speaking functions as follows:
  • To Attract attention
  • to entertain
  • to inform
  • to inquire
  • to persuade
  • to convince
  • to stimulate
  • to denounce
  • to impress
  • to warn
  • To Arise spirit (MOTIVATE)
  • to instruct
  • to explore
  • To move mass
From all contemporary function above, we would like to discuss a few of them commonly used in daily practice: to convince, to inform, to actuate and to entertain:
  1. to convince
This expression are mostly found in a speech to make people believe (convince), such as:
    • I am convinced that ....
    • I believe [think, suppose, guess, presume, assume, doubt, expect, know] (that) ....
    • I am sure that ...
    • There is no doubt that ..........
    • It appears to me that ......... ..
    • I would firmly say that ......
    • I am completely sure that ......
    • The best of my knowledge ......
    • We must now Consider the possibility that .........
    • Do not pose any doubt, just take this conviction that ...... ..
  1. to instruct
    • Let me order you to ............
    • I would invite [advise] you to ..........
    • I would recommend that you should ..........
    • It will be better if you ..........
    • You should have known better that ..........
    • I want you to .......
    • I would like you to ..........
    • Allow me to request you to .......
    • I wonder if you would let me remind you .........
    • I would ask you to pay close attention to .........
    • I warn you that ..........
    • All we have to do is .........
    • We are obliged to ...... ..
    • You do not need to .........
    • Etc.
  1. to Inform
    • I would like to say [tell you, inform, report, comunicate, notify, declare, proclaim, announce, explain, analyze] that ....
    • According to the researchers, ............
    • In accordance with the state ideology ...
    • In line with the newest treaty ......
    • Referring to the rule of the game ....
    • Further studies show us that ...... ..
    • Our Data confirm that ....
    • It is Widely known that ...
    • In the majority of cases, ...... ..
  1. To actuate / stimulate
    • I do hope that ....
    • I live in the hope that ... ..
    • I am hopeful [optimistic, an optimist] that ....
    • There is reason to be believe that ......
    • I wish you good luck
    • I hope you succeed in
    • There is no need to despair of ......
    • Do not ever be in despair of ...... ..
  1. to Entertain
To cheer up the atmosphere and to invite laugh or convenience, peace, a public speaker may use, quote some jokes, ideas from some public figures or holy books or Bibles. 

3.    Kinds of Public Speaking

Public speaking is when you stand before an audience and deliver a speech in a formal or an informal occasion. For many people, speaking in front of a large audience is a daunting task so it is quite natural to become very nervous (though with this effective training could be overcome). 

As public speaking has become a serious career option, many people are enrolling for classes where they are taught skills and techniques to speak well and speak effectively before a gathering. However, to be a good speaker, it is necessary that one should know the four types of public speaking and the peculiarities of each one of them. 

a.    Speaking to Inform

When a person gives a speech before an audience to impart information on a particular topic or issue it said to be an informative speech. Business presentations, seminars in colleges, class presentations in schools are some examples of informative speeches. A person preparing for an informative speech has to research the subject / topic very well. It should be short and precise because long informative speeches (lectures) easily bore the audience. The success of an informative speech will depend on how much the audience could understand from the speech.

b.    Speaking to Persuade

Persuasive speeches are those where one tries to persuade or convince a group of people. These speeches aim to influence and change the opinions of the audience. This can be a difficult task as you would be facing a group of people who may have totally opposite views from your own. The most important point that has to be kept in mind here is that if you want to influence others' views and ideas, you have to show your enthusiasm while speaking

However, you must remember that you are not there to wage a war and should talk without hurting others' feelings. Persuasive speeches are often given by sales and marketing people to attract interest in their products. They are also used to influence political and religious views.

c.       Speaking to Actuate

Speaking to actuate is a higher level of persuasive speaking. Here, the speaker goes a step beyond persuasion and convincing. The aim is to motivate people enough to take a specific step—to act. This is a powerful level of speaking. Very few people have achieved this level of mastery of the art of persuasion where they could so deeply convince people that they move into action. 

This type of speech is common in conflict (war) situations. It is also seen in action whenever a speaker not only tries to garner support for some cause or reason but wants the people he’s speaking to join him in actualizing it through concrete action. It is characterized by a show of charisma, very strong words, and great emotional involvement.

A speech of this type typically does not rely on facts and figures, though they may be offered. The speaker’s aim is to get his listeners so emotionally enthralled that they wholesomely adopt his idea, his principles, his reasoning, as theirs and literally take up the cross and share his burden. Sometimes, listeners may be so deeply moved that they take up the cause more seriously than even the person who’s invited them into it! This sometimes happens among militia groups where members of a mob overthrow their leader accusing him of not being “aggressive enough” in the fight for their common cause. They go on to introduce tougher measures to the dismay of their deposed leader. This is the pinnacle of persuasive speaking and, indeed, of public speaking.

d.      Speaking to Entertain
           
Ceremonial speeches are another form of public speaking usually given at weddings, funerals, graduation parties, retirement parties etc. One very important factor to make these speeches effective is to add a personal touch

One gives these speeches for people one knows and it would be great if one can bring in stories and incidents about the respective person. The speech can be humorous, touching or emotional, as per the occasion and the mood. However, one should take utmost care not to hurt feelings by making snide remarks about them.

4.    Important Notes for Public Speaking    

    I.    3 Keys to Public Speaking

Whether you are addressing a small group or find yourself behind a podium in front of hundreds, public speaking can be unnerving and downright frightening to some, while seemingly innocuous to others.
So what separates the two mindsets? Mainly, those who struggle with public speaking do so because it is outside of their comfort zone, they lack confidence, or they exhibit a disdain for the practice altogether. For many engineers, public speaking is outside of their comfort zone. 
There are many reasons why public speaking skills will help in the professional world. For example, often you work in a small project group. You may have the best idea, or the best approach to solving the problem, but if you can’t communicate it better than the other team members, your idea will not be heard.
You may be asked to work in your company’s trade show booth, where you need to present the features and benefits of the company’s products to prospective customers. You may be asked (or told) to present a technical paper at an industry conference of your peers. Or, you may one day become an entrepreneur, where you will find yourself presenting your business plan to a group of potential investors. In any case, you need to communicate effectively to achieve your goals.
Follow the 3 P’s to Success                  
           
For most people, public speaking does not come naturally. Good speakers are made, not born. Even those who seem to be naturally gifted speakers follow these simple rules of thumb: Prepare, Practice, and Personalize.
A.  Prepare
How long will you be speaking, five minutes or an hour? Who is the audience? What is the venue —a staff meeting or a large group? With that in mind, you need to prepare and organize your thoughts. It is important that you thoroughly understand your topic and what you plan to present. Prepare your presentation with the audience in mind. What are you trying to communicate and what is the desired outcome? Once you have a clear objective, be sure that your speaking points succinctly support your objective. Don’t cloud the presentation with too much information. Finally, anticipate questions and prepare answers.
B.     Practice

Practice your presentation out loud. As odd as this may sound, it is important that you get used to the sound of your own voice. Are there words or phrases you want to emphasize by changing your inflection? Practice it.  Even the public speakers who seem the most natural practice.
C.  Personalize
By personalize I mean be yourself. If you are outgoing and have a great sense of humor, use it to your advantage during your presentation. Be yourself. If you are not outwardly demonstrative or emotional, don’t try to be so during your presentation—you won’t be able to pull it off. Just be yourself.  I recently attended a breakfast meeting at which the CEO of a large company was the keynote speaker. In his introductory remarks, he came across as knowledgeable and personable with a great sense of humor. However, once he began his formal presentation, he read from a script (perhaps someone prepared it for him) and came across as dry, humorless, and uninteresting. He wasn’t being himself.  
Anyone can turn themselves into a great public speaker. It just takes preparation, practice and a bit of personality. There are also many organizations out there, such as Toastmasters, that can help you hone your skills. It truly is a skill that will help you in both your professional and personal life. 

          II. How to Prepare Notes for Public Speaking

Many novice speakers write down their speeches and read them out loud, which audiences find dull. Others memorize their speeches and work without notes; but if they forget something, they often become completely lost and are unable to continue. The key to preparing notes for public speaking lies between these two extremes: notes remind the speaker about what to say, but don't tell the speaker how to say it.
                                 
A.  Creating Speech Notes

1.    Write your speech. Construct an opening, well-organized paragraphs, effective transitions, and a memorable closing. Pay attention to sentence structure and word choice.
2.    Read your speech out loud and make changes. If you stumble over a certain word or combination of words, choose alternatives that will be easier to say. Listen for the rhythm and flow of your speech and make changes so that your reading proceeds smoothly from start to finish.
3.    Read your final version out loud. Highlight the keywords in each sentence.
4.    Try reciting the speech from memory. Stop whenever you don't know what to say next.
5.    Refer to your highlighted transcript. Try to remember what to say based only on the keywords you've highlighted. If the keywords don't help you, find new ones.

B.  Transferring Speech Notes
1.    Transfer only the keywords to a paper or note-cards. Which you will use depends on the speaking situation and your own preferences.
2.   Use a sheet of paper (or 2 if there is enough room) if you will be speaking from a lectern. Put your notes on the lectern and occasionally glance down at your keywords. This will allow you to look out at your audience most of the time, which will keep them engaged. 


3.  Put keywords on note-cards if you will not be behind a lectern during your speech. Note-cards give you something to hold while you speak, which is helpful if you don't know what to do with your hands, but you will not be as free to use gestures.
·         Use 4-by-6-inch (10 by 15 cm) cards in a light shade. These will be unobtrusive while still allowing you enough room to use large letters.
·         When using note-cards, put the keywords for each paragraph or section on one card. You will pause briefly to flip the cards to the back of the stack, and this gives the audience a moment to prepare for the next part of your speech.
·         Number your note-cards so you can put them back in order if you drop them.
4.      Write out lengthy quotes, complex statistics or other information that must be exact on your notes. Read these word for word in your speech. In these situations, your audience will appreciate that you're taking the time to make sure you're accurate.
5.      Practice your speech using your notes. Because you haven't memorized it, your speech will be a little different each time, but it will sound more natural than a memorized speech.
·        Use the notes you create to practice. If you practice from an outline and then try to use a keyword sheet or note-cards when you give your speech, you'll likely become flustered.
·         If you can't deliver your speech smoothly and completely, make changes to your notes.
 

           III. Seven Principles Of Effective Public Speaking


a.      Perception : stop trying to be a great “ public “ speaker

People want to listen to someone who is interesting, relaxed, and comfortable.  In the routine conversations we have every day, we have no problem being ourselves.  Yet too often, when we stand up to give a speech, something changes.  We focus on the “public” at the expense of the “speaking.”  To become an effective public speaker, you must do just the opposite: focus on the speaking and let go of the “public.”  Think of it as a conversation between you and the audience. If you can carry on a relaxed conversation with one or two people, you can give a great speech.  Whether your audience consists of two people or two thousand and whether you’re talking about the latest medical breakthrough or what you did today at work, be yourself; talk directly to people and make a connection with them.


b.      Perfection: When you make a mistake, no one cares but you. 

Even the most accomplished public speaker will make a mistake at some point.  Just keep in mind that you’ll notice more than anyone in your audience.  The most important thing a speaker can do after making a mistake is to keep going.  Don’t stop and—unless the mistake was truly earth shattering—never apologize to the audience for a minor slip.  Unless they are reading the speech during your delivery, the audience won’t know if you left out a word, said the wrong name, or skipped a page.  Because “to err is human,” a mistake can actually work for you, because it allows you to connect with your audience.  People don’t want to hear from someone who is “perfect;” they will relate much more easily to someone who is real.

c.       Visualization: If you can see it, you can speak it.

Winners in all aspects of life have this in common:  they practice visualization to achieve their goals.  Sales people envision themselves closing the deal; executives picture themselves developing new ventures; athletes close their eyes and imagine themselves making that basket, hitting that home run, or breaking that record.  The same is true in public speaking.  The best way to fight anxiety and to become a more comfortable speaker is to practice in the one place where no one else can see you—your mind. If you visualize on a consistent basis, your mind will become used to the prospect of speaking in public, and pretty soon you’ll conquer any feelings of anxiety.

d.      Discipline: Practice makes perfectly good.

Your goal is not to be a perfect public speaker.  There is no such thing.  Your goal is to be an effective public speaker.  Like anything else in life, it takes practice.  We too often take communication for granted because we speak to people everyday. But when your prosperity is directly linked to how well you perform in front a group, you need to give the task the same attention as if you were a professional athlete. Remember, even world champion athletes practice every day.  Try taking a class where you practice giving speeches.

e.       Description: Make it personal.

Whatever the topic, audiences respond best when speakers personalize their communication. Take every opportunity to put a face on the facts of your presentation.  People like to hear about other people’s experiences—the triumphs, tragedies, and everyday humorous anecdotes that make up their lives.  Tell stories.  Whenever possible, insert a personal-interest element in your public speaking.  Not only will it make your listeners warm up to you, but it will also do wonders at putting you at ease. After all, on what subject is your expertise greater than on the subject of you?

f.       Inspiration: Speak to serve.

For a twist that is sure to take much of the fear out of public speaking, take the focus off of yourself and shift it to your audience. After all, the objective is not to benefit the speaker but to benefit the audience, through teaching, motivation, or entertainment. So in all of your preparation and presentation, you should think about your purpose.  How can you help your audience members achieve their goals?

g.      Anticipation: Always leave ‘em wanting more.

One of the most valuable lessons I have learned in my years in communications is that when it comes to public speaking, less is usually more. I don’t think I’ve ever left a gathering and heard someone say, “I wish that speaker had spoken longer.” On the other hand, I imagine that you probably can’t count the times that you’ve thought, “I’m glad that speech is over. It seemed to go on forever!” So surprise your audience.  Always make your presentation just a bit shorter than anticipated.  If you’ve followed the first six principles outlined here you already have their attention and interest, and it’s better to leave your listeners wishing you had spoken for just a few more minutes than squirming in their seats waiting for your speech finally to end.

5.      The Importance of Public Speaking

Even if you don't need to make regular presentations in front of a group, there are plenty of situations where good public speaking skills can help you advance your career and create opportunities.

For example, you might have to talk about your organization at a conference, make a speech after accepting an award, or teach a class to new recruits. Speaking to an audience also includes online presentations or talks; for instance, when training a virtual team, or when speaking to a group of customers in an online meeting.

Good public speaking skills are important in other areas of your life, as well. You might be asked to make a speech at a friend's wedding, give a eulogy for a loved one, or inspire a group of volunteers at a charity event.

In short, being a good public speaker can enhance your reputation, boost your self-confidence, and open up countless opportunities.

However, while good skills can open doors, poor ones can close them. For example, your boss might decide against promoting you after sitting through a badly-delivered presentation. You might lose a valuable new contract by failing to connect with a prospect during a sales pitch. Or you could make a poor impression with your new team, because you trip over your words and don't look people in the eye.

Make sure that you learn how to speak well!

Ø Strategies for Becoming a Better Speaker

The good news is that speaking in public is a learn-able skill. As such, you can use the following strategies to become a better speaker and presenter.

1.    Plan Appropriately

First, make sure that you plan your communication appropriately. Use tools like the Rhetorical Triangle, Monroe's Motivated Sequence, and the 7Cs of Communication to think about how you'll structure what you're going to say.

When you do this, think about how important a book's first paragraph is; if it doesn't grab you, you're likely going to put it down. The same principle goes for your speech: from the beginning, you need to intrigue your audience.

For example, you could start with an interesting statistic, headline, or fact that pertains to what you're talking about and resonates with your audience. You can also use story telling as a powerful opener; our Expert Interviews with Annette Simmons and Paul Smith offer some useful tips on doing this.

Planning also helps you to think on your feet. This is especially important for unpredictable question and answer sessions or last-minute communications.

Tip:
Remember that not all occasions when you need to speak in public will be scheduled. You can make good impromptu speeches by having ideas and mini-speeches pre-prepared. It also helps to have a good, thorough understanding of what's going on in your organization and industry.

2.      Practice

There's a good reason that we say, "Practice makes perfect!" You simply cannot be a confident, compelling speaker without practice.

To get practice, seek opportunities to speak in front of others. For example, Toastmasters is a club geared specifically towards aspiring speakers, and you can get plenty of practice at Toastmasters sessions. You could also put yourself in situations that require public speaking, such as by cross-training a group from another department, or by volunteering to speak at team meetings.

If you're going to be delivering a presentation or prepared speech, create it as early as possible. The earlier you put it together, the more time you'll have to practice.Practice it plenty of times alone, using the resources you'll rely on at the event, and, as you practice, tweak your words until they flow smoothly and easily.Then, if appropriate, do a dummy run in front of a small audience: this will help you calm your jitters and make you feel more comfortable with the material. Your audience can also give you useful feedback, both on your material and on your performance.

                  3.    Engage With Your Audience
 
When you speak, try to engage your audience. This makes you feel less isolated as a speaker and keeps everyone involved with your message. If appropriate, ask leading questions targeted to individuals or groups, and encourage people to participate and ask questions.

Keep in mind that some words reduce your power as a speaker. For instance, think about how these sentences sound: "I just want to add that I think we can meet these goals" or "I just think this plan is a good one." The words "just" and "I think" limit your authority and conviction. Don't use them.

A similar word is "actually," as in, "Actually, I'd like to add that we were under budget last quarter." When you use "actually," it conveys a sense of submissiveness or even surprise. Instead, say what things are. "We were under budget last quarter" is clear and direct.

Also, pay attention to how you're speaking. If you're nervous, you might talk quickly. This increases the chances that you'll trip over your words, or say something you don't mean. Force yourself to slow down by breathing deeply. Don't be afraid to gather your thoughts; pauses are an important part of conversation, and they make you sound confident, natural, and authentic.

Finally, avoid reading word-for-word from your notes. Instead, make a list of important points on cue cards, or, as you get better at public speaking, try to memorize what you're going to say – you can still refer back to your cue cards when you need them.

                  4.      Pay Attention to Body Language
 
If you're unaware of it, your body language,will give your audience constant, subtle clues about your inner state. If you're nervous, or if you don't believe in what you're saying, the audience can soon know.

Pay attention to your body language: stand up straight, take deep breaths, look people in the eye, and smile. Don't lean on one leg or use gestures that feel unnatural.

Many people prefer to speak behind a podium when giving presentations. While podiums can be useful for holding notes, they put a barrier between you and the audience. They can also become a "crutch," giving you a hiding place from the dozens or hundreds of eyes that are on you.

Instead of standing behind a podium, walk around and use gestures to engage the audience. This movement and energy will also come through in your voice, making it more active and passionate.

                 5.      Think Positively
 
Positive thinking can make a huge difference to the success of your communication, because it helps you feel more confident.

Fear makes it all too easy to slip into a cycle of negative self-talk, especially right before you speak, while self-sabotaging thoughts such as "I'll never be good at this!" or "I'm going to fall flat on my face!" lower your confidence and increase the chances that you won't achieve what you're truly capable of.

Use affirmations and visualization to raise your confidence. This is especially important right before your speech or presentation. Visualize giving a successful presentation, and imagine how you'll feel once it's over and when you've made a positive difference for others. Use positive affirmations such as "I'm grateful I have
the opportunity to help my audience" or "I'm going to do well!"

                  6.    Cope With Nerves
 
How often have you listened to or watched a speaker who really messed up? Chances are, the answer is "not very often."

When we have to speak in front of others, we can envision terrible things happening. We imagine forgetting every point we want to make, passing out from our nervousness, or doing so horribly that we'll lose our job. But those things almost never come to pass! We build them up in our minds and end up more nervous than we need to be.

Many people cite speaking to an audience as their biggest fear, and a fear of failure is often at the root of this. Public speaking can lead your "fight or flight" response to kick in: adrenaline courses through your bloodstream, your heart rate increases, you sweat, and your breath becomes fast and shallow.

Although these symptoms can be annoying or even debilitating, the Inverted-U Model shows that a certain amount of pressure enhances performance. By changing your mindset, you can use nervous energy to your advantage.

First, make an effort to stop thinking about yourself, your nervousness, and your fear. Instead, focus on your audience: what you're saying is "about them." Remember that you're trying to help or educate them in some way, and your message is more important than your fear. Concentrate on the audience's wants and needs, instead of your own.

If time allows, use deep breathing exercises to slow your heart rate and give your body the oxygen it needs to perform. This is especially important right before you speak. Take deep breaths from your belly, hold each one for several seconds, and let it out slowly.

Crowds are more intimidating than individuals, so think of your speech as a conversation that you're having with one person. Although your audience may be 100 people, focus on one friendly face at a time, and talk to that person as if he or she is the only one in the room.

                  7.      Watch Recordings of Your Speeches
 
Whenever possible, record your presentations and speeches. You can improve your speaking skills dramatically by watching yourself later, and then working on improving in areas that didn't go well.

As you watch, notice any verbal stalls, such as "um" or "like." Look at your body language: are you swaying, leaning on the podium, or leaning heavily on one leg? Are you looking at the audience? Did you smile? Did you speak clearly at all times?

Pay attention to your gestures. Do they appear natural or forced? Make sure that people can see them, especially if you're standing behind a podium.

Last, look at how you handled interruptions, such as a sneeze or a question that you weren't prepared for. Does your face show surprise, hesitation, or annoyance? If so, practice managing interruptions like these smoothly, so that you're even better next time.

Key Points                                                                             
Chances are that you'll sometimes have to speak in public as part of your role. While this can seem intimidating, the benefits of being able to speak well outweigh any perceived fears. To become a better speaker, use the following strategies:
  • Plan appropriately.
  • Practice.
  • Engage with your audience.
  • Pay attention to body language.
  • Think positively.
  • Cope with your nerves.
  • Watch recordings of your speeches.
If you speak well in public, it can help you get a job or promotion, raise awareness for your team or organization, and educate others. The more you push yourself to speak in front of others, the better you'll become, and the more confidence you'll have.



EXAMPLE OF PUBLIC SPEAKING

Topic               : Education
Topic Area      : The important things of multimedia system in learning English to the first Learners
Audience         : Government, Teachers, Parents, Students

Introduction :
Assalamu’alaikum wr wb,
Good Morning Ladies and Gentlemen . . . .
Honorable, Indonesian Chemistry of education . . . .
Honorable, All of the Governors of Indonesian . . . .
Honorable, All of Rectors, and the delegation of Teachers and the Students in Indonesia
Excellency, All of Audiences whom I love . . . .
First of all, let’s pray and Thanks unto Allah SWT who has given us mercies and Blessing so we can attend and gather with good condition and situation
Secondly my Sholawat and Salam always be given to our prophet Muhammad SAW, who has guide us from the darkness to the lightness, from the stupidity to the cleverness, from Jahiliyah era to Islamiyah era, namely Islamic religion
Standing in front of you all, I would like to deliver my speech by the title “The important things of multimedia system in learning English”

Contents :
Well happy audiences. . . .
we have known and realized that today we are facing the globalization era that a must for us to know all about English language and we have to be able to speak English, so that way why we meet in this place for making an agreement for the ways of learning English for our next generation.
As we know gather, that the students have perception that English has difficulties to be understood. This perception is caused the teacher has a monotone way to teach English to them, that is a wrong perception, most of teacher usually give a lesson to the students by reading book, speaking in front of the class without any understanding about English, sometimes the teachers also do not know how to give English learning to the students. So that way, I deliver my speech about learning English by using multimedia system.
Happy brothers and sisters, ladies and gentlemen . . . . .
Multimedia is an easy system for the teachers teach the students, we should use the multimedia system in this globalization era. This way is use full for us. Using multimedia can make the students interested in learning English, in multimedia, the students will be showed the interesting pictures and the vocabularies, the easy practice of English pronunciation and etc. Beside that, this way can make the students always to remember, it means that the vocabularies will be easy to remember and understand. This is a good way for learning English, especially for introducing the English to the students in elementary school as the first learners.
To make that dreams come true, the government in every city should make a commitment and give facilities to the school in their cities by giving multimedia item. This way, I mean using multimedia system in learning English will be use full in the future!
Well Happy Audiences . . . .
I think that all my speech, thanks for your attentions; I hope it can be use full for us in the future. The last I say Wassalamu’alaikum.wr.wb
  
  
REFERENCES


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